January 12, 2007. Returning from Pune back to Bangalore. The 'what can go wrong will and does' syndrome starts from the airport.
a) Having tele-checked in the previous day for myself and my boss, we saunter in at the airport an hour and quarter earlier and heave a sigh of relief at no queues at the check-in counter.
b) I collect my boarding pass and the seat is as per the confirmed tele-check-in number. Great I think to myself! Thank God for such small conveniences.
c) Boss is collecting his boarding pass at the adjacent counter and they don't seem to have his seat number confirmed. I of course go through the motions of explaining, etc., but nett nett - we change our seats so we can sit together.
d) I tell them I'm upset by this and they ask me to fill in a complaint/suggestion form. I decline as I know it will gather dust. Then they direct me to their supervisor and she urges me to do the same and I do.
e) The flight is delayed. When we finally board the aircraft, we're told by a very apologetic sounding captain that we'd not be able to take-off due to non-clearance from the Pune airport authorities due to some VVIP take-off. So 15/20 mins. becomes 30 mins. and we're finally sky-bound an hour after the scheduled time.
f) On arrival which is past 2100 hrs., I head for the pre-paid taxi counter of the KSTDC. Our airports being so starved of proper infrastructure do not yet have the facility for day travellers to park their cars in a safe spot and drive away on return. The queue is long and it seems to be taking an inordinately long time.
g) 2 travellers before me are told that there are no taxis available to take any more bookings as the whole road is blocked as the CM is on his way.
h) We fume, shuffle our feet, I curse, and then 10 mins. later they're taking bookings again. Hallelujah!
i) I pay and am immediately taken to the taxi parked far away for my journey home (finally!). I wait for the taxi and wait and wait and wait. Finally I see the driver, the designated taxi number and climb aboard.
j) The driver's taxi was on LPG and the sounds that emanated from it led me to fear that there would be a break-down and I prayed.
k) At one junction, when he sped past a red light, I rebuked him and asked him to follow traffic signals.
l) At another point, I asked him if this vehicle ran on LPG and he nodded his affirmation. He asked me if I had a vehicle and I nodded. Which one? I mentioned. Did I work here was the next question. I vaguely said yes as I knew my office was not in the vicinity that he was remarking about.
m) 5 kms. from home just near a traffic junction, he had a flat. He took an inordinately long time to replace it.
n) I just sat outside the taxi on the kerb and as usual cursed my luck. What a day! I just visualized going home and to the warmth of my bed. The day had begun at 3.30 am for me as the flight in the morning was at 6.05 am. It had been a long day.
o) In fact just 500 mts. from the main road junction to the disembarkation place outside the airport, at 5.00 am in the morning there was a traffic jam. I got out and walked or else it'd have taken me 45 mins. and I'd have been left hurrying to the aircraft and possibly been the last to climb in. There was a huge pandal at the parking lot outside the airport welcoming Haj pilgrims and some gentleman at 5.15 am was orating loudly on the mike. So it all began then, as you can see.
p) Cut back to me sitting at the kerb waiting for the wheels to turn. Finally when I saw him putting the tools back in the car, I climbed in. Then he opened the hatch door again and took out the jack or whatever it is that tightens the bolts and I lost it then. It was 10.25 pm. I'd landed at 9.05 pm. I had 5 kms. more to go. I asked him to kindly hurry up in the most irritated voice.
"Sit no madam" in a 'what's the hurry' tone was the last straw. I raised my voice and I asked him to hurry up.
q) At the traffic light he sped past again. And again I admonished him. At which point an argument ensued and he was livid as of course it was my fault that I asked him to hurry, the urgency, the flat tyre and me the complaining nag.
r) My boss who'd travelled with me had reached home and I'd SMSed him about the flat, etc., so he called to ask if I'd reached the safe haven of home. I was in the midst of an argument with the driver and I was shouting at my boss and recounting my experience and telling him that I'd complain, etc. My boss of course being practical asked me to calm down, and anyway, we continued.
s) The driver again halted the vehicle as he'd been privy to the not very private conversation between me and my boss and whipped out his cell and said, 'You want to complain, do it now. I will not move till you speak to someone. You want to complain right, do it."
t) I was fed up at that point in time. I just gritted my teeth and asked him to 'please continue. I'm sure you want to return to your duty as I want to go home, so kindly do your duty drop me home and just continue.'
u) He drove quietly and we finally reached home.
v) I signed the counterfoil as he did and he kept the part essential for him and I kept mine and walked away. He did not leave immediately, but I think, waited to see where I was going, but I didn't see in his direction. I was intent on my destination and went straight up in the elevator.
w) I called up KSTDC and I spoke to someone and recounted the entire episode and basically lodged a complaint. The man at the other end was very patient, sympathetic and asked me to even go to the web site and write a mail to them. He said they would definitely take action against the driver. I requested him to not be very harst but at least warn the driver and teach him basic etiquette so that single woman travellers needn't feel unsafe. He said he would.
x) This afternoon, my mom tells me that the driver has come with an accomplice, friend, another person, colleague (don't know).
y) The security didn't let him in thankfully. He was apparently waiting outside and told the guards that he wanted a letter from me as he was asked to stay off-duty as I'd lodged a complaint.
z) I've written to the KSTDC about this matter.
What I wish to ask is this?
a) Can any woman be subjected to harassment such as this? If this is not harassment then what is?
b) Should one not be vocal and express urgency or even ask a service provider to observe basic traffic rules (or any rules) and just go with the flow?
c) In case one has lodged a complaint against misdemeanour, misconduct, etc., should one feel threatened because of such behaviour of the staff?
d) Should I venture out now or not am not sure. What if my car gets stoned, or I'm followed and then confronted in some place when I'm alone?
I don't know what to do. I'm disturbed.